These are some of the questions asked frequently by our users. More will be added if they are asked frequently.
Quick Navigation
1. Security: We use your account number to fetch your bank account details. This helps to verify your account name data. 2. Withdrawals: Your roojaa balance is sent to this bank account when you initiate a withdrawal.
Your funding will not be completed until you send the exact amount. The wrong amount you sent will be refunded by our third-party payment gateway processor between 5 to 7 business days. Please always send the exact amount.
It mostly takes 2 to 5 minutes after your have transferred the exact amount displayed on your screen. It might take longer time if there's an issue with your bank or our third-party payment processor. Create a ticket if it takes more than 10 minutes.
Funding is free. We do not charge you for funding your roojaa balance. When you fund N10,000.00, your roojaa balance will be N10,000.00
Yes. You get 3 free withdrawals daily provided you are withdrawing the purchase you received and not the funding your added.
Current balance limit is N50,000.00. But this will be increased in the future after necessary verification is completed.
The excess amount you receive will automatically be withdrawn to your bank account if this limit is reached. e.g if you set N10,000.00 and your balance has reached this limit; and you receive extra N1,000, this N1,000 with be withdrawn instantly.
